Information
FAQs
Welcome to our FAQ section! We know that banking can sometimes come with a lot of questions—and we’re here to help. Whether you’re a long-time member, a new customer, or just exploring your options, you’ll find straightforward answers to the most common questions we hear.
Our FAQs are grouped by topic to help you quickly find what you’re looking for—everything from opening an account, using online banking, applying for a loan, or understanding our in-branch services. If you can’t find the answer you need, don’t hesitate to reach out. Our team is always happy to help.
In-Branch Services
What types of accounts can I open at North Valley Credit Union?
You can open Personal/Commercial Chequing and Savings accounts, Interest Bearing accounts, Youth Accounts, and Estate Accounts.
Does North Valley Credit Union offer safety deposit boxes?
Yes, we offer safety deposit boxes in various sizes:
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1.5″ x 5″
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2.5″ x 5″
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3.25″ x 5″
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5.5″ x 5″
Can I perform wire transfers through the credit union?
Yes, wire transfer services are available at our branch.
Is foreign currency available for order?
Yes, we can order various foreign currencies upon request.
Do you provide USD currency bank drafts?
Yes, USD bank drafts are available for any amount.
What lending services are offered in-branch?
We offer personal and commercial lending services, including loans and mortgages.
Are wealth management services available?
Yes, we provide services such as RRSPs, RRIFs, TFSAs, term deposits, financial/retirement planning, agricultural loans and investment portfolio management.
Mobile and Online Services
What online banking services are available?
Our online services include MemberDirect® Online Banking, MemberDirect® Mobile Banking, e-Transfers, e-Statements, and a Mobile App.
How can I access mobile banking?
You can download our Mobile App, available for iPhone and Android devices, to manage your finances on the go.
Can I deposit cheques using my mobile device?
Yes, our mobile app allows you to deposit cheques remotely.
Are e-Statements available?
Yes, you can download e-Statements online.
How do I send an INTERAC e-Transfer?
You can send INTERAC e-Transfers through our online banking platform or mobile app.
What should I do if I forget my online banking password?
Please contact our branch for assistance in resetting your password.
Can I pay bills online?
Yes, you can pay most utility and selected other bills online.
Lending Services
What types of personal loans are available?
We offer various personal loan options, including loans for purchasing a car or home improvements, with flexible repayment terms up to 5 years.
Do you provide mortgages for home purchases?
Yes, we offer 1st mortgages with competitive rates and flexible terms for home purchases or construction.
Are student loans available?
Yes, we offer student loans up to $60,000 at a low rate for min 60% Enrollment. Special programs $100,000 enrolled in accredited universities or colleges.
Is loan and mortgage payment protection offered?
Yes, we provide payment protection options to safeguard your loans and mortgages.
What are the current interest rates for loans and mortgages?
Please refer to our rates page or contact the branch for the most up-to-date interest rates.
Can I apply for a loan online?
Currently, loan applications are processed in-branch or are avaliable for email applications. Please visit or contact us for assistance.
Membership & Account Services
How do I become a member of North Valley Credit Union?
You can become a member by visiting the branch and opening a membership share account with a $5 minimum.
What are the benefits of becoming a credit union member?
Members enjoy ownership in the credit union, personalized service, and the ability to vote in board elections.
Is membership open to everyone?
Yes, anyone in our service area can become a member.
What ID is needed to open an account?
Bring two pieces of government-issued ID, including one with a photo (e.g., driver’s license or passport).
Do I have to maintain a minimum balance?
Some accounts may require a minimum balance to avoid service fees.
How can I update my personal information?
You can update your details by calling or visiting the branch in person.
Business Banking
Do you offer business accounts?
Yes, we offer chequing and savings accounts for businesses of all sizes.
Can businesses apply for loans?
Absolutely. We provide financing for equipment, expansion, and working capital.
Are business lines of credit available?
Yes, tailored to support cash flow management and short-term funding needs.
Can businesses accept e-Transfers?
Yes, business accounts can receive and send e-Transfers.
Do you support payroll processing?
We offer CAFT (Customer Automated Funds Transfer) for business payroll and vendor payments.
Can I open a business account online?
Business account openings are currently done in-branch.
Investments & Retirement Planning
Do you offer RRSPs and TFSAs?
Yes, we offer Registered Retirement Savings Plans (RRSPs) and Tax-Free Savings Accounts (TFSAs).
What types of investment products do you offer?
Term deposits, RRIFs, RRSPs, and TFSAs with competitive interest rates.
Can I meet with a financial specialist?
Yes, we have certified investment specialists available to help you with your planning.
Are term deposits insured?
Yes, deposits are fully guaranteed by the Credit Union Deposit Guarantee Corporation.
Security & Fraud Prevention
What should I do if I suspect fraud on my account?
Contact the branch immediately. We will help you secure your account and investigate.
How do you protect my financial information?
We use secure technology, encryption, and authentication procedures to keep your data safe.
What is Two-Factor Authentication and do you offer it?
Two-Factor Authentication adds a second step to verify your identity during login. Yes, we support it on online banking.
How can I report a lost or stolen debit card?
Call the branch or the 24-hour card support number immediately to cancel and replace your card.
Is my money safe with a credit union?
Yes. Deposits are protected with 100% coverage by provincial insurance (no limit), unlike traditional banks.
Community & Values
How do you protect my financial information?
We use secure technology, encryption, and authentication procedures to keep your data safe.
Are there scholarships or bursaries for students?
Yes, we offer student scholarships annually. Details are announced on our website and in-branch.
Can I suggest a community cause or project for support?
Absolutely! Contact us with the details—we’re always looking to support meaningful causes.
Manage Your Cash With Ease, get Your Debit Card Today!
At NVCU, we are committed to providing secure and convenient banking solutions with our Member Card debit card. Whether you’re making everyday purchases, withdrawing cash, or managing your account, our debit card gives you seamless access to your funds.
Contact us today to learn more about how an NVCU debit card can simplify your banking experience!
